When you arrive:

• Please wait in your car and call/text us at (608) 769-5882. ​
  
• Do not enter the clinic until we confirm we are ready.

---

On your way in:

• As soon as you enter the building, use the restroom and wash your hands.
• Make sure you have your face mask on (preferably the style w/ loops behind the ears). If you forget yours, we will provide you a disposable mask.
• Check in at the front desk to have your temperature taken.  If your temperature is 100°F or more, you will need to reschedule your appointment.
• Your massage therapist will then greet you and lead you to the treatment room.

---

During your massage:

•  Your massage therapist will briefly instruct you on where to place your belongings and how the treatment will proceed.
• Face masks must be worn by both you and the massage therapist.  If you have concerns about breathing comfort when you are face down, discuss this with your massage therapist.
• After your massage, your massage therapist will briefly follow-up with you before directing you to check out at the front desk.

---

 On your way out:

• We recommend that you use the restroom to wash your hands on your way out.​

---

 After Your Appointment:

The day after your appointment, you will receive an email with a link to submit private feedback for your massage therapist and even request a follow-up phone call with them if you have concerns.

You may also receive a separate email or request to submit a public rating or review. 

Cancellations

---

We have modified our cancellation policy to offer greater flexibility to all our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment. 

• If you are not feeling well, request that you contact us as soon as possible to reschedule without penalty.
• If you need to cancel with less than 24 hour notice for reasons other than illness, any charges will be applied as account credit.
• No-call, no-shows will still be charged for the full service.