In the last 14 days, if you (or anyone you have been in close contact with) has been diagnosed with COVID-19 or has coronavirus-type symptoms, please contact us to cancel your appointment as soon as possible.  Self-isolate for 14 days before rescheduling.  If you believe you need a COVID-19 test, contact your primary care provider for consultation and guidance.

Symptoms of COVID-19:

• Fever of 100°F or above
• Unexplained body aches or pains
• Coughing
• Sore throat
• Shortness of breath
• Non-allergy related runny nose
• Chills with or without aches
• Change in sense of taste or smell
• New rashes or lesions
• Unusual fatigue

The general rule for everyone is:

​If you are sick stay home.
If you have a temperature stay home.
If someone at home is sick, stay home.
​If you have allergies and sneezing, stay home.

Stay safe, stay healthy.

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Important

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When you arrive:

• Please wait in your car and call/text us at (608) 769-5882. 
• Do not enter the clinic until we confirm we are ready.
• We will confirm your appointment over the phone and let you know if its ok to come in. 

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On your way in:

• As soon as you enter the building, use the restroom and wash your hands.
• Make sure you have your face mask on (preferably the style w/ loops behind the ears). If you forget yours, we will provide you a disposable mask for a $1.00 charge.
• Check in at the front desk to have your temperature taken.  If your temperature is 100°F or more, you will need to reschedule your appointment.
• Your massage therapist will then greet you and lead you to the treatment room.

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During your massage:

•  Your massage therapist will briefly instruct you on where to place your belongings and how the treatment will proceed.
• Face masks must be worn by both you and the massage therapist.  If you have concerns about breathing comfort when you are face down, discuss this with your massage therapist.
• After your massage, your massage therapist will briefly follow-up with you before directing you to check out at the front desk.

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 On your way out:

• We recommend that you use the restroom to wash your hands on your way out.​

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 After Your Appointment:

The day after your appointment, you will receive an email with a link to submit private feedback for your massage therapist and even request a follow-up phone call with them if you have concerns.

You may also receive a separate email or request to submit a public rating or review. 

Cancellations

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We have modified our cancellation policy to offer greater flexibility to all our clients. We hope this will alleviate any stress and hesitation you have about an upcoming appointment. 

• If you are not feeling well, request that you contact us as soon as possible to reschedule without penalty.
• If you need to cancel with less than 24 hour notice for reasons other than illness, any charges will be applied as account credit.
• No-call, no-shows will still be charged for the full service.

Please contact us as soon as possible if you begin experiencing symptoms after you submit this form. Hopefully, we can still reschedule the massage therapist with someone else on our waitlist, and we will reschedule you in a couple weeks.

 If you are not feeling well, please do not arrive at our clinic!

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We appreciate your cooperation and patience with our new policies and procedures as we re-open.